Privacy Policy

Information you provide

• Identity and contact: name, email address, phone number, mailing or billing address.
• Reservation details: travel dates, number of guests, property preferences, special requests, and communications you send us.
• Payment information: payment card details and billing information. Card numbers are entered directly into our payment processor's secure form and are not stored on our servers.
• Marketing preferences: where you opt in, your communication preferences.

Information collected automatically

• Device and connection data: IP address, browser type and version, operating system, device identifiers, language preferences.
• Usage data: pages viewed, time spent on pages, referring URL, clicks, and search terms used on our site.
• Cookies and similar technologies: small files stored on your device to enable site functionality, remember preferences, and measure usage. See Section 8.

Information from third parties

• From service providers who help us operate the site and process bookings.
• From public sources where permitted by law.

• To process and manage your reservation, including taking payment and issuing refunds.
• To communicate with you about your booking, respond to inquiries, and provide customer support.
• To operate, maintain, secure, and improve our site and services.
• To detect, prevent, and address fraud, security, and technical issues.
• To send you marketing communications about our properties and offers, where you have opted in or where permitted by law. You can opt out at any time.
• To comply with our legal obligations, enforce our terms, and protect our rights and the rights of others.

• Contract: to perform the booking agreement with you, including managing your reservation and processing payment.
• Legitimate interests: to operate, secure, and improve our site, prevent fraud, and communicate with you about your booking.
• Consent: where required by law, including for certain marketing communications and optional cookies. You can withdraw consent at any time.
• Legal obligation: to comply with applicable laws, including tax, accounting, and anti-fraud requirements.

• Service providers: companies we use to operate the site, process payments, send communications, store data, analyze usage, prevent fraud, and provide customer support. Categories of recipients include payment processors, hosting and infrastructure providers, communications providers, analytics providers, and property management software. These providers are bound by contract to use your information only for the purposes we authorize.
• Legal authorities and others: when required by applicable law, legal process, or government request, or where we believe it necessary to protect our rights, your safety, or the safety of others.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will require any recipient to honor the commitments in this Privacy Policy.
• With your consent: in any other case where you direct us to share your information.

• Strictly necessary: to enable core site functionality such as maintaining your session and securing your booking.
• Analytics: to understand how visitors use our site so we can improve it.
• Functional: to remember your preferences.
• Marketing, where used and where you consent: to deliver and measure marketing communications.

General rights

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.

California residents (CCPA/CPRA)

• Know the categories of personal information we collect, the sources, the purposes of collection, and the categories of third parties with whom we share it.
• Opt out of any "sale" or "sharing" of personal information for cross-context behavioral advertising. We do not sell or share personal information as defined under California law.
• Limit the use of sensitive personal information. We do not use sensitive personal information for purposes beyond those for which it was collected in a way that would trigger a right to limit.
• Designate an authorized agent to make a request on your behalf, subject to identity verification.

EEA, UK, and Switzerland residents

• Object to processing based on legitimate interests.
• Request restriction of processing.
• Receive your information in a portable, machine-readable format and transmit it to another controller.
• Withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before the withdrawal.
• Lodge a complaint with your local data protection authority.